Swarovski Optik Customer Service

doubleA · 02-11-2008, 04:49 PM

I sent ina 1.5x6x42 PH for warranty repair on 1/31/08 and was told that it would be a 4-5 week wait for repair. I was pleasantly suprised today whena brown truck showed up an returned my scope. It turned out to be less than a 2 week turn around, 7 working days to be exact. Now I need to run some rounds through the setup and see if the problem is fixed.

trailer · 02-11-2008, 05:30 PM

Excellent. Hopefully I get the same service if anything happens to mine...

oldelkhunter · 02-11-2008, 07:28 PM

I phoned their customer service center last year about a 4-12x50 that had some sort of blemish on the objective lense. I had the thing in a box for a few months before I even looked at it. First thing the man asked me was if I had a hunt planned and if so to go back to the retailer that sold me that scope and pick up a new one and use it on the hunt.I told them it was not necessary. I returned it and received it repaired within a 2 week period along with a hand written note by the service manager. I don't think you can find service like that anywhere.

bugsNbows · 02-12-2008, 05:00 AM

I've always heard their CS is top notch. I've only got one Swaro product, and it's been trouble free, therefore I've had no need to deal with their CS. Glad your experience was good. Fooling around with non-customer-service departments can be a major PIA. Good luck.

retrieverman · 02-12-2008, 05:14 AM

These are great CS reports, and it is good to know that you really do get what you pay for (not just in the optics).