RE: Exchanging Ruger Factory Scope Rings?
First I'd like to say that Ruger's reputation for excellent customer service is WELL DESERVED!
I just got off the phone with a Ruger Customer Svc. rep regarding this issue. She was very pleasant and helpful, and she basically said that there is absolutely no problem with sending me the rings that I want in exchange for the ones that come with the gun. In fact, from the way she talked it sounded like this was a common request and one the company has absolutely no problems with granting.
All I had to do was give her my name, address and the serial # of my revolver and she said she'd have a set shipped out right away. When I get the new ones I then just mail the old set back...that's it. Needless to say that I am very pleased with the service I recieved. When I called I had prepared myself to receive a negative response, so I was actually caught off guard when she treated my request as no problem what-so-ever.
I currently own three Ruger firearms, all of which are quality guns that I enjoy a great deal and serve me well. That combined with this great experience (this is the first time I've contacted a gun maker for service, and I can only hope that if I ever need to call another, their service is as good as Ruger's) I know that from now on any time I consider a new gun, Ruger will be at the top of my list.
Mike
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