Horton limb cracked!!!!!!!!

boomer92266 · 08-15-2011, 04:29 PM

If you have been reading my posts recently you know i just bought a horton tacoma. I received it on august 11th, well today i put it together and as i was ****ing it the limb popped. I lowered it back down as it wasn't completely ****ed, checked and one limb is cracked up at the fork near the wheel. I've packed it up and waiting till morning to get an ra#, then to horton it goes. I can't beleive it cracked while trying to **** it, and i was using a rope ****er. I chose the tacoma over the panzer but now i wonder, how long does it take to get a bow back? I live in ky. So it won't take long to ship. Thanks

Mojotex · 08-17-2011, 06:56 AM

Wow! What a bummer. It is a shame that any manufacturer, especially one considered to be one of the "major" players in this market, would allow such a relatively easy to identify problem to go out the door. This seems like a fundmental point of a QA inspection to make sure that limbs are 100% perfect. Maybe that is too expensive a rate of QA or has proven that a "sampling" is adequate. But for sure in this case, the limb problem was not detected.

boomer92266 · 08-18-2011, 11:30 AM

horton received my front end today with one broken limb, they called me and told me that they weren't going to replace the limb. they are going to give me a whole front end, and ship it to me by ups and get it to me by tuesday. great service, A+ to horton.

liquidorange · 08-18-2011, 02:53 PM

i just got a horton legacy xbow . it was missing a part for the quiver mount and they are sending one out . very good customer service! they actually pick up the phone.

boomer92266 · 08-19-2011, 05:38 PM

horton sent me an email with the tracking number, the front end will be here monday. WOO HOO

boomer92266 · 08-22-2011, 09:33 AM

got my new front end, plus a extra foot stirrup and riser bolt and washer. thanks horton you get an A+ in my book and i will continue to buy horton. thanks

dpv · 08-23-2011, 05:16 PM

+1 on the Horton Service. A few years back, I pulled my Steelforce out to start sharpening up my skills for hunting season and the little piece on the end of the bow (heavy plastic) was broken. I called to order a new one....they overnightd it to me no charge since hunting season was coming. Can't beat that.