Horton customer service?

worriedabouthorton · 12-18-2009, 03:20 PM

I have an issue with a bow recently received from Horton That resulted in serious damages. I have given them multiple attempts to contact me i.e. 3 emails, and two voicemails, to no avail.

Anyone else had similar problems?

coyote170 · 12-18-2009, 03:27 PM

Your the first Ive heard of,what happened to your bow?
Need to get a little more in depth on your problem.

Dnk · 12-18-2009, 04:55 PM

Quote:

Originally Posted by worriedabouthorton

I have an issue with a bow recently received from Horton That resulted in serious damages. I have given them multiple attempts to contact me i.e. 3 emails, and two voicemails, to no avail.

Anyone else had similar problems?

You would be best advise to seek the advice of a very good lawyer that specializes in litigation against large firms in regards to personal injuries. Do not attempt to negotiate anything yourself nor should you speak to Horton yourself. Anything to the contrary may jeopardize an appropriate outcome.

worriedabouthorton · 12-18-2009, 10:09 PM

Quote:

Originally Posted by coyote170

Your the first Ive heard of,what happened to your bow?
Need to get a little more in depth on your problem.

After 5 shots the pulley assembly broke off and everything grenaded. I really dont want to say much more as I would really like them to handle this properly, as I am being more then kind in what I would deem an acceptable resolution. Though I am beginning to think the company may be suffering and as a result customer service has dropped causing me to choose another course of action.

coyote170 · 12-19-2009, 05:34 AM

What DNK said,good luck.

Cossack · 12-19-2009, 05:41 AM

Have seem posts to similar effect (lack of response) here and elsewhere.

Huntr2 · 12-19-2009, 08:55 AM

I think Horton is moving to a larger place down the road and maybe this is the problem.

DaGriz · 12-19-2009, 01:41 PM

Quote:

Originally Posted by Buckeyefootball

I think Horton is moving to a larger place down the road and maybe this is the problem.

Right! Like you would know something about anything, That's a feeble excuse for Horton.

It may have more to do with Speaking or Understanding Chinese!

awshucks · 12-19-2009, 01:55 PM

Quote:

That resulted in serious damages.

To yourself or the bow?

worriedabouthorton · 12-21-2009, 04:22 AM

Dont really want to elaborate any more at the moment. I will say, I am not tying to get money out of them, just customer service, and it is well within reason. I will be amazed if they do not follow thru. If they do not Pics will be forthcoming of everything that happened.