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Old 09-02-2009, 02:46 AM   #1
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Last fall i bought a two pack of the Tracer nocks and when i opened them one was broke. Called Easton and they took care of it ASAP. Now a year later my tracers did not work at all again this fall so i called them and they said no problem send them back and we will replace them for you. They recieved the broken ones on last thursday, Today when i get home from work there was a box with my new Tracers in it on the front porch!
Its not very often you find a company with customer service like this but when you do it sure is nice!!!!!
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Old 09-02-2009, 10:22 AM   #2
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It's good to hear about a company that stands behind thier products and is actually willinng to fix or replace thier products if they are broken.

CUDOS to them!!
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Old 09-02-2009, 10:25 AM   #3
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Easton is one of the most generous companies in the archery industry. Every day of the ATA show they give away hundreds and hundreds of dollars in free merchandise.
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Old 09-02-2009, 10:27 AM   #4
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i had trouble whith tracers as well called them they said no worries will send you a new pack NEVER ARRIVED called them they said they will try again Never arrived so i gave up on them glad you got yours
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Old 09-02-2009, 12:28 PM   #5
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Quote:
Originally Posted by ozbowhunter View Post
i had trouble whith tracers as well called them they said no worries will send you a new pack NEVER ARRIVED called them they said they will try again Never arrived so i gave up on them glad you got yours
Huh? I dont know what happened there but i would try again they were very helpful with mine. No questions other than whats your address.
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Old 09-02-2009, 04:43 PM   #6
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I wish ever company was like that. I had to send my gf bow back to parker becuase the limb cracked and it took them 3 months to get new limbs in
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Old 09-02-2009, 04:48 PM   #7
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I have a broken Tracer nock right now.
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Old 09-02-2009, 04:54 PM   #8
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That's pretty cool but I think it would be even cooler if they just came not broken...
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Old 09-02-2009, 05:07 PM   #9
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Hey Nick,
You have a number for customer service?
I have one that does not work and one that broke....
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Old 09-03-2009, 02:34 AM   #10
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Quote:
Originally Posted by Rob/PA Bowyer View Post
I have a broken Tracer nock right now.
Call them they will replace it for you Rob.
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