Fantastic Customer Service (EZE Eye)

Rob/PA Bowyer · 02-25-2009, 04:25 PM

When one receives fantastic customer service, notice should be made and props given.

This brings me to EZE Eye Archery Products.

I have an EZE Eye laser tuner and while using it, pretty hard the light started dimming so I assumed I left it on and the batteries were low so I ordered new batteries.

This wasn't the issue as that didn't fix the problem. So then I thought it was in the switch and I screwed it on tight and I screwed it on loose and it didn't see to help.

Upon taking out the batteries I noticed the little electric component was loose from the laser fob. Okay, well that's the issue so I emailed EZE Eye and with a prompt response they asked me if I could send it in for evaluation. So to their request I sent it in. I then received a prompt phone call that they will be replacing the unit and that I should not tighten the switch head down too hard.

Well today I open my mailbox and I have a brand new EZE Eye. Now that is customer service.

The new one, new batteries and all will be put to very good use.

Many appreications go out to Nick at EZE EYE. Thank you for incredible customer service.

EZE Eye Archery Products!

MeanV2 · 02-25-2009, 07:55 PM

Rob, I have found most companies are more than adequate in customer service that I have dealt with.

It's nice to see someone give a co. kudos for a change.

Dan

mohunter82 · 02-25-2009, 08:17 PM

gotta give credit where credit is due.

MGH_PA · 02-26-2009, 03:17 AM

That's good to hear. I had considered getting one of those ever since I saw yours in action. I would like to run one on my bow to see just how close I am (or I suppose IT is) to centershot from my walkback tune.

Rob/PA Bowyer · 02-26-2009, 04:01 AM

Quote:

ORIGINAL: MGH_PA

That's good to hear. I had considered getting one of those ever since I saw yours in action. I would like to run one on my bow to see just how close I am (or I suppose IT is) to centershot from my walkback tune.

Comon down Matt.

Greg / MO · 02-26-2009, 04:05 AM

That's good stuff, buddy.

Rob/PA Bowyer · 02-27-2009, 04:52 PM

Quote:

ORIGINAL: Greg / MO

That's good stuff, buddy.

I agree Greg, it's good to know.

Nick was very helpful and prompt. I truly appreciate that in today's day and age.

Matt / PA · 02-27-2009, 07:02 PM

We're set up right across from EZ Eye at the Kinsey's Show this weekend, I'll say something tomorrow if I remember.

Rob/PA Bowyer · 03-01-2009, 08:31 AM

Quote:

ORIGINAL: Matt / PA

We're set up right across from EZ Eye at the Kinsey's Show this weekend, I'll say something tomorrow if I remember.

Cool, how'd that go? Was Nick there?