Lumenok Customer Service---Excellent

[Oneshot7]

Ok,
I was out shooting my vegas round and took thelumenok with me out to shoot. I had literally shot it about 6 times, by it self, in no groups. The next shot the nok broke and sent the arrow flying wild. I was upset that I spent $10 on a nok to shoot it 6 times, before it broke.[:@] Well, I e-mailed Burt Coyote, not expecting a response, like most companys now days. THis morning there was an e-mail in my inbox that said. "If you will please forward your address to me and the shaft size, I would lik to replace it." I was shocked. I just thought I would say KUDOS Burt Coyote, on outstanding customer service.

Brent

[BowHuntingFool]

Well done Burt Coyote!!!!!!!!!! Ya gotta love excellent customer service!!!

[wallhangr]

I grew up just down the road from these guys. The shop is right there in a town of no more than a couple hundred people in the middle of corn fields. These guys are as down home as you can get. Doesn't suprise me at all.

[GR8atta2d]

ORIGINAL: Oneshot7

Ok,
I was out shooting my vegas round and took thelumenok with me out to shoot. I had literally shot it about 6 times, by it self, in no groups. The next shot the nok broke and sent the arrow flying wild. I was upset that I spent $10 on a nok to shoot it 6 times, before it broke.[:@] Well, I e-mailed Burt Coyote, not expecting a response, like most companys now days. THis morning there was an e-mail in my inbox that said. "If you will please forward your address to me and the shaft size, I would lik to replace it." I was shocked. I just thought I would say KUDOS Burt Coyote, on outstanding customer service.

Brent

Wow glad to hear that. I wish I was that smart. I got one "Free" when I bought my bow. It worked a couple times and that was it. I just figured I got it free and learned I shouldn't pay for any, and chalked it up as a lesson.

[Diesel77]

Thats good to hear. I have never had one break.

[Oneshot7]

Yep, I got another email, all they want in return is the nock so that they can determine what went wrong, so that they can fix it, if it is a common occurance.

[BowHuntingFool]

Once again, way to go Burt!!!!!!!!!!!! Keep us updated if anything changes!

[my7pointmonster]

all 3 of mine broke at one time or another so, I stopped buying them.

Ryan.

[Oneshot7]

I will, they are very prompt with there emails as well.

[WesternMdHardwoods]

Glad to hear it is getting solved for you!!!


Ohhhhh but if you want to have lighted nocks without the problems,BUY TRACER NOCKS!!!!
Then you will have no need to call customer service!!!