Scott Archery Customer Service
09-13-2002, 01:11 PM
#1
Thread Starter
Join Date: Feb 2003
Location: Sherman, Illinois USA
Posts: 53
Scott Archery Customer Service
Just wanted to give you guys a heads up. I have a Scott Mongoose that has served me well for three seasons. It replaced a Scott caliper that I purchased in 1987 or 88. The Caliper did not like my new string loop. I think it was somewhat worn. (and after only 12 years)
I did something really stupid, and broke the trigger on the Mongoose. I emailed Scott Archery and asked about parts. Erin said to ship it to them with my contact information. I asked if I should send a check and for how much. She said they would contact me. 4 days passed, with me being out of town the last two. I was going to write them upon my return inquiring about my release, as our bow opener is October 1. When I got home from my trip, my wife told me I had a package, and she wanted to know what I ordered. I told her I had just sent my release in for repair. Inside the package, I found my Mongoose with a new trigger and sear and a repair tag. No invoice, no paperwork. Just a repaired release.
In today's world, I found this to be customer service above and beyond the call of duty. I had let the folks at Scott know this was my fault, and I fully expected to pay for the repair. Not only did they not charge me for parts or labor, they did not charge me for return shipping.
If you shoot a Scott release, you have made a solid choice. If not, you might check them out next time you are in the market for one. I have always been pleased with their products. I am now quite pleased with the way they take care of their customers. Certainly top shelf in my book.
I did something really stupid, and broke the trigger on the Mongoose. I emailed Scott Archery and asked about parts. Erin said to ship it to them with my contact information. I asked if I should send a check and for how much. She said they would contact me. 4 days passed, with me being out of town the last two. I was going to write them upon my return inquiring about my release, as our bow opener is October 1. When I got home from my trip, my wife told me I had a package, and she wanted to know what I ordered. I told her I had just sent my release in for repair. Inside the package, I found my Mongoose with a new trigger and sear and a repair tag. No invoice, no paperwork. Just a repaired release.
In today's world, I found this to be customer service above and beyond the call of duty. I had let the folks at Scott know this was my fault, and I fully expected to pay for the repair. Not only did they not charge me for parts or labor, they did not charge me for return shipping.
If you shoot a Scott release, you have made a solid choice. If not, you might check them out next time you are in the market for one. I have always been pleased with their products. I am now quite pleased with the way they take care of their customers. Certainly top shelf in my book.
09-13-2002, 01:33 PM
#2
Giant Nontypical
Join Date: Feb 2003
Location:
Posts: 7,571
RE: Scott Archery Customer Service
It's good to here. And I will keep Scott in mind next time I need a release. It refreshing to hear on an instance of using customer service when the repair was made on a broken part that the customer caused. Most of the time you hear of customer service taking care of a design defect or material defect that was the companies responsibility in the first place. But it looks like Scott really went beyond their responsility to you as a customer in this case and I think that's great!
