I realized there are some inevitable problems associated with a buy out and move, but this is rediculous. Finally called them today after two emails went unanswered (back to November). I was told if I sent my Omega in for evaluation it would be 2 to 3 months before they even looked at it.
Gonna lose some customers over this deal. One of the reasons they have been able to stay afloat is their good customer service. Not happening currently.
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Venor ergo sum (I hunt, therefore I am)
That kind of turn around time and attitude does a lot of damage for a company. People that might have been considering a T/C could well pick a different brand simply based on that. While most rifles do not need service, when they do, a person expects them to be handled and returned in a timely manner. That is not a timely manner.
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"Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, a total wreck, screaming Yahoo, with a big smile on your face."
Yeah, I'm still waiting for them to fix my Renegade barrel. They replaced the breech plug and its waiting to get re blued. SO I dont know when I'm going to get it back. I just hope they finishes it before the move and send it out. Hate it to get "lost" in the move.
It would seem to me if Knight were smart they would wait a month or so until about the time people are getting really upset and annoyed with TC and then unveil their new rifles.
Or they could just do it now so I wouldn't have to wait any longer.
I am saying this as I have been a bigtime T/C supporter/owner. I own many T/C ML's, flintlocks, percussion sidelocks, and inlines. I have always liked T/C quality, and when needed customer service,- second to none. But this move is not good. Many companies move to New Hampshire from Massachusetts (Taxachusetts), not from New Hampshire to Massachusetts. Why take a proven product, workforce, and business, and turn everything upside down. I think we all know. The bottom line. Unfortunately, quality, and customer service will suffer from this.
well i'm sure customer service will not be as good during a move of a whole factory,but we all should have a little patience while they move and not be so quick to write them off.just an opinion..........karl
If you want a quality gun and want to pay a bunch of money for it Thompson Center will be there to sell it to you. I'll bet you on that. And I think they base a lot of their buisness on their customer service, I don't think that will change either.
T/C CS sure isnt what it used to be....or at least ive seen far more complaints in the last couple years. I wish i could say im optimistic it will get better after the move is finished but....
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Green Mountain 54-120
ULA Model 20 50cal
Savage MLII SS Pacnor 45
Savage MLII SS/Laminate 50
T/C gonna take a hikey with this move thing
