Boy was I wrong about T/C's customer service

[BIG.PAUL]

I have been trying to get ahold of someone from T/C for 2 weeks now. I have left 5 messages, sent 2 emails, and called over 30 times and have spent 127 minutes on hold and have still not gotten to talk to a person about the barrel I had go bad on my triumph. They have the poorest excuse for customer service I've seen in a long time!

I do belive this will be the last T/C or Smith and Wesson I'll ever buy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!

[MOEncore]

Sorry to hear that... here do this-

Returns

All returns must ship to:
Thompson/Center Arms Company, Inc.
400 North Main St.
Rochester, New Hampshire 03867

Attn: Service Department

Service For Your Thompson/Center firearm:

Should your gun require adjustment, repair or refinishing, we strongly recommend that the gun be returned to the factory. There is no other way to ensure that the work will be done by a competent staff or trained technicians.

Guns returned to the factory should be marked for the attention of the Service Department. A letter explaining the problem should be enclosed with the gun, please include your physical address and phone number. Adherence to these suggestions will prevent loss of time and facilitate handling at the factory.

Our Service Department will give your gun a complete inspection. They will evaluate the problem or problems specified in your cover letter. If the work required is not covered by our "œLifetime Warranty"� you will receive a quotation which must be authorized by you. No actual work will be done without your approval.

Return Shipments can be shipped via UPS, FedEx or mail at your cost. Repaired product will be shipped back to you via FedEx requiring an adult signature upon receipt.

Limited Lifetime Warranty:

Thompson/Center Arms provides a warranty for all factory finished firearms for the Lifetime of the original consumer purchaser. Any such firearms or part thereof returned, postage paid, to the factory at Rochester, New Hampshire 03867, will be repaired or replaced to our commercial standards free of charge , and returned to the consumer purchaser postage prepaid. This warranty is established by return of our authorized warranty card which should be done within thirty (30) days of purchase.

This warranty does not cover any damage caused by custom alteration of the firearm! Services performed by the Thompson/Center Custom Shop do not void the warranty. Thompson/Center Arms reserves the right to refuse to repair or replace firearms, or parts thereof, damaged by abuse or misuse. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Address all correspondence and inquiries to the address shown on the cover of this booklet.

[UncleNorby]

As always in returning a gun, don't send any aftermarket additions. They may get replaced with factory equipment for liability reasons.

[falcon]

Sorry to learn of your problems with TC. This kind of "service" is becoming more common every day.More and more companies do not feel obligated to service what they sell. Went through the samestuff on a Barnett crossbow.

Had a new top of the line H-P computer go haywire last spring. It took dozens of hours waiting on thephonewhile service reps inIndia and theUS read through their technical manuals.Frustrating is not the word for it: Perhaps criminal is the word for it.

[dmurphy317]

It could be a holiday thing, some companies shut down for a week or two during the Christmas/New Year period. Of course the answering machine should have been updated to tell you that. Good luck with it.

[MOEncore]

Just MAIL it to them... thats what there web site says to do. That's all Customer Service will tell you to do!

[MountainDevil54]

Write down the rifles serial # before sending it off. If possible, take some pics even if its with a cellphone.

[fusion]

I thought I would share a story in regards to this subject. Last Friday evening I had a person at the house repairing my furnace. We got on the subject of hunting and muzzleloading. He was sharing a story about his dad who had purchased a Thompson Endeavor and had a problem with the gun. When he loaded a primer in the gun he was not able to close the breech action. He sent the gun back to Thompson and received another Endeavor that did the same exact thing. After screaming bloody murder he told Thompson he wanted a Pro Hunter instead. Not only did thompson send him out a new Pro Hunter but they also sent him a Nikon Omega BDC scope, mounting bases, rings, and a hard case for the gun free of charge for his troubles.

[SHills]

I can't say as I have ever had any problems w/TC. I call on the consumer line and ALWAYS get through. I'm a LH shooter and wanted a fluted barrel on the standard lam stock. No problem. I can't speak for anyone other than me but I have always had good results.
Steve

[sabotloader]

BIG.PAUL

Ifou look on the web and in support you will find they are closed for the holidays.... I think the message said until January 12