Knight Customer Service

SuperKirby · 12-17-2008, 06:43 AM

Just thought I would put a good word in for Knight's customer service. When I bought my Disc Extreme a few weeks ago, it didn't have the non-FPJ conversion with it or theC tool mentioned in the instructions. I wasn't really too concerned about either, especially since, while I purchased it new, it was still 5 years old. Anyway, I sent an email to Knight. She emailed me back to ask a few more questions, to which I responded, and then I didn't hear anything for about a week. I thought that was kind of odd to just blow me off like that, but whatever. Well about a week later, I got another email from Laurie at Knight. She was very apologetic for the delay and explained that she had to order more C tools and was waiting to get them in. She said that everything would be in the mail the next day. A couple hours later she emailed me again and said the she had gotten everything in the mail. I got it three days later. Anyway, I'm very impressed and just thought I'd let everyone know.

Vince

HEAD0001 · 12-17-2008, 06:57 AM

One of the major problems the MK85's had was that if you shot the rifle a good bit you could get residue into the trigger mechanism. Now on the original MK 85's the rifle had a completely adjustable "target trigger" group. And it just connected to the rifle with a single screw. It was and still is extremely easy to take off and clean. However I never dreamed about cleaning out a trigger mechanism. To make a long story short it was a couple of days before a hunt, and the trigger gummed up and would not function. I called Knight, and was very upset. They actually sent me a trigger overnight at their expense. So as you can guess, I am a Knight kind of guy.

I was able to fix the trigger with "electric cleaner" and canned air afterwards. But I did not know that at the time. Tom.

spaniel · 12-17-2008, 06:59 AM

Quote:

ORIGINAL: HEAD0001

One of the major problems the MK85's had was that if you shot the rifle a good bit you could get residue into the trigger mechanism. Now on the original MK 85's the rifle had a completely adjustable "target trigger" group. And it just connected to the rifle with a single screw. It was and still is extremely easy to take off and clean. However I never dreamed about cleaning out a trigger mechanism. To mke a long story short it was a couple of days before a hunt, and the trigger gummed up and would not function. I called Knight, and was very upset. They actually sent me a trigger overnight at their expense. So as you can guess, I am a Knight kind of guy.

I was able to fix the trigger with "electric cleaner" and canned air afterwards. But I did not know that at the time. Tom.

Now that's service!!!

cayugad · 12-17-2008, 08:48 AM

My Wolverine trigger did the same thing. A Knight Technician on the phone talked me through how to clean it and I got it back and working in minutes. When I told him I kind of scuffed the knob on the back he said, send it in, and we will put a new one on. I never did. Its my reminder of why I should clean the trigger. Knight has great customer service.