CVA Warranty / Customer Service
03-17-2007, 07:20 AM
#1
Fork Horn
Thread Starter
Join Date: May 2003
Location:
Posts: 131
CVA Warranty / Customer Service
Hi All,
I just wanted to share my recent experience with CVA. I shot a deer in the pooring down rain in late December and got water throughout the receiver / trigger assembly. When I got home, I decided to pop the pins to the trigger assembly to clean and dry it. Not a good idea as I found out, since they can't be placed back together outside of the factory!
(Wolf 209 / Beartooth Magnum) I did learn while it was apart, that it's a very simple design that seems like it can handle wetness as long as you bring it in to room temperature or worst case, run a hairdryer around the receiver. Anyway, I called CVA and they told me to send it in with a check for $22 and they would take care of it. While sending it out, I decided to throw in my ramrod that had bent trying to get a 2nd round w/o swabbing for a follow-up shot on a deer from the fall. Three weeks later, I received my receiver and a replacement ramrod in the mail! I know it's not hunting season, but I wasn't expecting that fast of a turn around. All emails I sent, before, during and after were promptly replied to by Eric in Customer Service. Just wanted to post for those looking for another company who offer a budget product, yet stand behind them!
Mike
I just wanted to share my recent experience with CVA. I shot a deer in the pooring down rain in late December and got water throughout the receiver / trigger assembly. When I got home, I decided to pop the pins to the trigger assembly to clean and dry it. Not a good idea as I found out, since they can't be placed back together outside of the factory!
(Wolf 209 / Beartooth Magnum) I did learn while it was apart, that it's a very simple design that seems like it can handle wetness as long as you bring it in to room temperature or worst case, run a hairdryer around the receiver. Anyway, I called CVA and they told me to send it in with a check for $22 and they would take care of it. While sending it out, I decided to throw in my ramrod that had bent trying to get a 2nd round w/o swabbing for a follow-up shot on a deer from the fall. Three weeks later, I received my receiver and a replacement ramrod in the mail! I know it's not hunting season, but I wasn't expecting that fast of a turn around. All emails I sent, before, during and after were promptly replied to by Eric in Customer Service. Just wanted to post for those looking for another company who offer a budget product, yet stand behind them!Mike
03-17-2007, 07:50 AM
#2
Dominant Buck
Join Date: Feb 2003
Location: Wisconsin
Posts: 21,193
RE: CVA Warranty / Customer Service
I take it the $22.00 was for the new trigger assembly. I have the highest marks for CVA/BPI and their customer service. They have always taken care of me just fine. My new lock they sent for the Mountain Stalker fit perfect and works better then the old one.
03-17-2007, 11:04 AM
#3
Fork Horn
Join Date: Oct 2006
Location: Saint Robert, MO
Posts: 496
RE: CVA Warranty / Customer Service
They gave me a thumbhole laminate stock for my Kodiak after I had a few problems with the camo synthetic one. The best part is they covered all of my shipping in the whole situation. I now have a Kodiak Blued/Laminate thumbhole that cost me a grand total of $154!!! They get the highest marks from me and I will definately do business with them again. Eric and Mark Hendricks over there are GREAT!!
03-17-2007, 11:14 AM
#4
Fork Horn
Thread Starter
Join Date: May 2003
Location:
Posts: 131
RE: CVA Warranty / Customer Service
ORIGINAL: cayugad
I take it the $22.00 was for the new trigger assembly. I have the highest marks for CVA/BPI and their customer service.
I take it the $22.00 was for the new trigger assembly. I have the highest marks for CVA/BPI and their customer service.
Another good customer service company is apparently NEF. My friend has an old single shot 12ga that we use for fox hunting. Something broke in the hammer / firing pin assembly and he called them asking where he could get it fixed. The gun has sentimental value, since it was his first shotgun as a kid. They told him to send it on in and they would fix it for free!
03-17-2007, 12:08 PM
#5
Nontypical Buck
Join Date: Dec 2005
Location:
Posts: 3,246
RE: CVA Warranty / Customer Service
ORIGINAL: MichaelH
Hi All,
I just wanted to share my recent experience with CVA. I shot a deer in the pooring down rain in late December and got water throughout the receiver / trigger assembly. When I got home, I decided to pop the pins to the trigger assembly to clean and dry it. Not a good idea as I found out, since they can't be placed back together outside of the factory! (Wolf 209 / Beartooth Magnum) I did learn while it was apart, that it's a very simple design that seems like it can handle wetness as long as you bring it in to room temperature or worst case, run a hairdryer around the receiver. Anyway, I called CVA and they told me to send it in with a check for $22 and they would take care of it. While sending it out, I decided to throw in my ramrod that had bent trying to get a 2nd round w/o swabbing for a follow-up shot on a deer from the fall. Three weeks later, I received my receiver and a replacement ramrod in the mail! I know it's not hunting season, but I wasn't expecting that fast of a turn around. All emails I sent, before, during and after were promptly replied to by Eric in Customer Service. Just wanted to post for those looking for another company who offer a budget product, yet stand behind them!
Mike
Hi All,
I just wanted to share my recent experience with CVA. I shot a deer in the pooring down rain in late December and got water throughout the receiver / trigger assembly. When I got home, I decided to pop the pins to the trigger assembly to clean and dry it. Not a good idea as I found out, since they can't be placed back together outside of the factory!
(Wolf 209 / Beartooth Magnum) I did learn while it was apart, that it's a very simple design that seems like it can handle wetness as long as you bring it in to room temperature or worst case, run a hairdryer around the receiver. Anyway, I called CVA and they told me to send it in with a check for $22 and they would take care of it. While sending it out, I decided to throw in my ramrod that had bent trying to get a 2nd round w/o swabbing for a follow-up shot on a deer from the fall. Three weeks later, I received my receiver and a replacement ramrod in the mail! I know it's not hunting season, but I wasn't expecting that fast of a turn around. All emails I sent, before, during and after were promptly replied to by Eric in Customer Service. Just wanted to post for those looking for another company who offer a budget product, yet stand behind them!Mike
You got excellent service from CVA. Good luck with your rifle, although by the picture in your post, you have already been blessed.
Chap Gleason Va
03-19-2007, 04:59 AM
#6
Fork Horn
Join Date: Feb 2003
Location: NEW ATHENS, IL, USA
Posts: 426
RE: CVA Warranty / Customer Service
CVA has treated me well too. I hve a wolf and the rear sight screw stripped out. I called them, and they sent me a new one straight away. No questions asked. I'd but another one just for the customer service.
